FREQUENTLY ASKED QUESTIONS

Shopify complies with the highest level of Payment Card Industry (PCI) standards. As a result, Wood Fashion is automatically PCI compliant, which ensures our customers have peace of mind when shopping from our website.

All orders are processed securely through the integrated PayPal Web Payments service. PayPal are the largest and most trusted online payment processor in the world.

We believe that every person is unique just like our accessories - no two pieces of wood are identical. In a world full of uniformity, we want to bring the individuality that everyone deserves to show.

Below are 6 awesome facts about wood:

Versatility - Wood can enhance any decorating style, from retro to modern

Durability - Wood is resistant to the hazards of everyday life

Greener material - Wood is a renewable resources. In addition, it has a smaller environmental footprint than any other material, from extraction to final product

Great value - Wood stays beautiful for a long time and never goes out of style

Cachet - Wood has always had an exclusive cachet

Resistant - About 50% of the dry weight of wood is carbon

Our products are water-resistant and will not be affected by sweat or other small amounts of water.Excessive water exposure, including - but not limited to -submersion, may cause glasses to warp.  We recommend avoiding contact with water and carefully drying your accessory after any exposure.

We are constantly sourcing wood from around the globe. Depending on the season the wood is sourced, the actual hue color may vary. Even after wood is harvested and turned into an accessory, it continues to be a living, breathing material that responds to its environment just like a tree would in the forest. It expands and contracts with changes in humidity, and the wood also changes color over time as it’s exposed to air and sunlight. 

No two pieces of wood are identical, therefore no two wooden accessories will be exactly alike. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation. Minimal differences should be expected in each product’s construction, as minor deviations are inherent to our handcrafted manufacturing process.

We take great pride in purchasing our wood from authorized and supervised plantations across the globe, while instituting daily operational policies directly targeted at minimizing our ecological footprint.

Sorry! At this point in time our manufacturing process does not allow for custom orders. This includes custom sizing or wood grain requests. What you see on our site is what is available.

Please review the Sizing section found on the product page of your preferred model.

We use only 100% natural wood and we treat it with non-allergenic, organic waxes and oils to protect the wood. 

Although our accessories are predominantly wood, there are some metal elements that may be in contact with the skin. If you have an allergic reaction to metal, we cannot guarantee that you will not be affected.

If you experience any discomfort after wearing an accessory, we suggest you to consult your doctor.

Our accessories are treated with non-allergenic, organic waxes and oils. This protective coating helps the wood maintain a proper moisture balance needed to prevent drying out and/or cracking while also helping to repel water. We recommend that you re-apply this coating to protect your accessory from damage anytime it begins to look lighter or feel dryer. Regular application should help protect against most cracks and significantly improve the look and durability of the wood. These coatings include beeswax, lip-balm, butcher block oil or walnut oil.

The biggest enemy of wood is sudden changes in temperature and humidity. This means if you leave your accessory in a car on a hot sunny day, the high temperature has the ability to swell the wood and cause it to crack. Same with leaving it in the car on a particularly cold day or night, the cold will shrink the wood and could cause breakage at some points.

For daily care, we recommend always using the wooden box or in a jewelry box to protect it from an overly wet or dry environment, but if that’s not possible, be very careful about how and where you place your accessory.

Taking off or handling sunglasses with one hand will cause the joints on the frames to loosen. The best practice is to use both hands to put on and take off sunglasses. This way there’s no extra stress on one particular joint and you won’t have to deal with broken sunglasses.

Never wipe the sunglasses while completely dry. The lack of moisture and friction can cause the lens coating to degrade or get scratched.

We send our unique accessories in a beautifully engraved custom wood boxes.

Please let us know by emailing info@wood.fashion or filling our Contact Us form. We will be happy to cooperate.

If your question isn’t answered above, please use the Contact Us form or the chat on the website. We look forward to answering your questions and ensuring your purchase is done with confidence!

Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing info@wood.fashion. We will be happy to find out what exactly is going on with your order.

Orders are currently dispatching in 2-4 days. All of our products are handmade from scratch, so it can sometimes be challenging to keep up with the high demand. Please know that we are doing the best we can to get orders out promptly.

We’re happy to offer free shipping worldwide!

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Wood Fashion has no control over these charges. Customs determines these charges and Wood Fashion has no way of knowing what these charges may be. Wood Fashion is not responsible for any actions taken by customs or the chosen package delivery service.

Shipping times vary depending on location. Orders from USA take approximately 6-10 business days and for the rest of the world 10-15 business days to be delivered.

In the unlikely case that you receive missing or broken item, please let us know by emailing returns@wood.fashion within 5 days of the delivery. We will be happy to find out what exactly happened with your order.

We accept Visa, Mastercard, American Express, Discover, Bitcoin and PayPal for online orders.

Once the payment goes through you will receive a confirmation email with the order invoice, and the order will automatically be registered to your account.

If you haven't received an order confirmation email, it is likely the result of one or two things:

• Your order was never actually placed and processed.
• You have entered an incorrect email address with your order

If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. 

In the event that you still cannot locate an order confirmation, please let us know by emailing info@wood.fashion. We will be happy to find out what exactly is going on with your order.

We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at info@wood.fashion. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes. 

We do not offer discount codes at the moment, however, we do run special promotions through our newsletter list from time to time. If you would like to hear about promotions first please subscribe to our newsletter in the footer of this page.

When using PayPal to complete your purchase you may receive a “You submitted an order...” email from them. However, in our shop your order timed-out and you were brought back to the payment screen.

Orders processed with PayPal have two steps: 

• They first reserve the funds from your account. 
• After time they transfer the amount to us

If you are brought back to your shopping cart on our website without an order confirmation, then this means the payment did not go through. We would therefore recommend trying again with a different browser or to ensure you have the necessary funds available.

No, we do not charge any taxes. We strive to keep everything clean and clear - what you see is what you pay. We are strongly against hidden charges.

Sure thing! We try to keep returns as simple as possible. Here's what you should know:

• Returns must be in brand new condition with original packaging
  
• Returns must be postmarked for return within 30 days of the original delivery to you
• Returns lead to 20% restocking fee in a case there is no issue or manufacturer defect with the purchased item

If you are unsure that your desired model will fit, please have a look at our Recommended Reading section. We try to have as many pictures of each model as possible to give you a better idea of what they look like.

If you would like to return your item, please let us know by emailing returns@wood.fashion. We will be happy to help you finish the return.

In the unlikely case that you receive faulty or incorrect item, please let us know by emailing returns@wood.fashion within 5 days of the delivery.

As soon as your parcel reaches us, we’ll send you an email and complete your refund. Depending on your card issuer, it can then take up to 5-10 business days for the refund to show on your account.

Our sunglasses are treated with non-allergenic, organic waxes and oils. This protective coating helps the wood maintain a proper moisture balance needed to prevent drying out and/or cracking while also helping to repel water. We recommend that you re-apply this coating to protect your sunglasses from damage anytime they begin to look lighter or feel dryer. Regular application should help protect against most cracks and significantly improve the look and durability of the wood. These coatings include beeswax, lip-balm, butcher block oil or walnut oil.

For daily care, we recommend always using the wooden box, but if that’s not possible, be very careful about how and where you place your sunglasses. Never place them with the lenses facing down, it will cause scratches, if that wasn’t already obvious. Another more important thing is, never keep sunglasses exposed to the sun in a closed car.

Taking off or handling sunglasses with one hand will cause the joints on the frames to loosen. The best practice is to use both hands to put on and take off sunglasses. This way there’s no extra stress on one particular joint and you won’t have to deal with broken sunglasses.

Never wipe the sunglasses while completely dry. The lack of moisture and friction can cause the lens coating to degrade or get scratched.

We cannot guarantee that all sunglasses will float, as each pair of our sunglasses is unique and wood density and buoyancy will vary from pair to pair.

Polarized lens reduce glare so you can see further and more clearly. They are especially recommended for reducing glare from water, snow and driving.

We use only CR-39 polarized lens that are 100% UVA/UVB rated.

We believe our sunglasses are comparably as strong as a plastic frame, however sunglasses are in general delicate items. Our spring hinges are fabricated into the arms of the glasses for added rigidity. Each pair is supplied with an engraved wood hard case to protect your investment.

Our sunglasses are roughly twice lighter than the premium plastic sunglasses.

For sure - one size fits all! The band is just over 8 inches (220 mm) long and can be adjusted down to 6 3/4 inches (172 mm) short by removing links.

We highly recommend taking the watch to a jewelry/watch store in your local mall who'll do it for you! It's fairly cheap and sometimes they even do it for free since its such a quick job. 

If you'd like to do it yourself, just follow the steps below:

• Turn the watch on its side, find the link you wish to remove and determine which drill hole is smaller
  
• Push pin with metal tool through the small end to remove link
  
• Remove the link
• Reassemble the watch band

The batteries are very easy to change. To do so, open the back of the watch case. The cover is screwed on and can be removed by any specialist retailer.

Wood Fashion watches use quartz clockwork by Miyota. This company is part of the Citizen group of companies.

Wood Fashion bow ties come with an adjustable band that fit between a 14" ( 355.6 MM ) to a 21.5" ( 546.1 MM ) neck.

Weight of an each bow tie depends on it's size and style. Generally each bow tie weighs around 1.5 oz ( 42.5 gr ) 

We use leather, cotton, silk and satin for our centerpieces.